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Privacy Policy

Comfort Coaches Ltd

At Comfort Coaches Ltd, we are committed to protecting your privacy and ensuring your personal information is handled securely, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or book our transport services.

Who We Are

Comfort Coaches Ltd is a UK-based coach and minibus hire company providing professional transport services for:

Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Company or organisation details
  • Journey and booking details
  • Pickup and destination addresses
  • Passenger numbers
  • Payment and billing information

Website & Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

  • Provide quotations and transport bookings
  • Manage and fulfil transport services
  • Communicate regarding your journey
  • Respond to enquiries and customer support requests
  • Process invoices and payments
  • Improve our website and customer experience
  • Meet legal and regulatory obligations
  • Protect against fraudulent or unauthorised activity

We only process personal data where we have a lawful basis to do so under UK GDPR legislation.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:
  • Performance of a contract
  • Manage and fulfil transport services
  • Legitimate business interests
  • Consent where required

Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may be shared where necessary with:

  • Drivers and operational staff
  • Payment service providers
  • Insurance providers
  • IT and website support providers
  • Regulatory authorities where legally required

All third parties are required to handle your information securely and in accordance with data protection laws.

Data Security

Comfort Coaches Ltd takes appropriate technical and organisational measures to protect personal data against:
  • Unauthorised access
  • Loss or theft
  • Misuse
  • Disclosure
  • Alteration or destruction

Any personal information stored electronically is protected using secure systems and restricted access controls.

How Long We Keep Your Data

We only retain personal information for as long as necessary to:
  • Deliver our services
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes
  • Maintain business records
  • Alteration or destruction

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:
  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent where applicable

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies

Our website may use cookies and analytics technologies to improve user experience and website performance.

Cookies may collect anonymous information such as:

  • Pages visited
  • Time spent on the website
  • Browser and device information

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to external websites. Comfort Coaches Ltd is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact: